Knowledge Base

  1. Important Information about the New Staples Print & Marketing Services Site 

    1. Compatible Browsers
    2. What Happens to My Saved Artwork?
    3. Can I Still Access Old Orders?
    4. How is my P&M Services account affected?
    5. Introducing One Sign-In
  2. My Account 

    1. Resetting Your Username and Password
    2. Updating Your Account Information
    3. Creating and Managing Your Account
    4. Password Enhancement
    5. Account Security
  3. My Orders 

    1. Problems with Your Order
    2. Checking Your Order Status
    3. Changing Your Order
  4. Pickup And Delivery Information 

    1. Pick Up In-Store Guarantee (Including same day)
    2. Pick Up In-Store Guarantee—exception: 15 oz. Scrim Outdoor Banner
    3. Delivery Guarantee
    4. Promotional Products Delivery Guarantee
    5. Free Shipping
  5. Uploading and Importing 

    1. Uploading Logos and Images
    2. Supported File Types and Sizes
    3. Uploading Your Own Design
  6. Retail Store Locations 

    1. Store Locator
    2. In-Store Services
    3. Can / how can I bring in my files?
    4. Same-Day Pickup Options
    5. Problems with In-Store Orders
  7. Working with Text 

    1. Resizing, Moving and Rotating Text Boxes
    2. Formatting Text
    3. Adding Text to a Template
  8. Working with Images 

    1. Adding Images to a Template
  9. Working with Icons 

    1. Adding Icons to a Template
  10. Banner Stand Setup Tutorial 

    1. X-Stand Setup Tutorial
  11. Image Resolution 

    1. What Is Image Resolution?
  12. Document Design and Printing 

    1. What Printing Process Does Staples Use?
    2. Paper / Media Types
    3. Why is the default image box larger than template?
    4. Why do certain colors look different after print?
  13. Contact Information and Policies 

    1. Terms and Conditions
    2. Price Match Guarantee
    3. Satisfaction Guarantee
    4. Privacy Policy
    5. Image Storage Policy
  14. All articles 

    1. Resetting Your Username and Password
    2. Installing
    3. Problems with Your Order
    4. What Is Image Resolution?
    5. Uploading Images

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